1. Introduction
CentriNexus ("we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website centrinexus.com and use our cloud-based ERP platform (the "Service").
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, company name, phone number when you register or request a demo.
- Business Data: Inventory records, sales transactions, purchase orders, and other operational data you enter into the platform.
- Payment Information: Billing details processed securely through third-party payment providers. We do not store card numbers.
2.2 Information Collected Automatically
- Usage Data: Pages visited, features used, session duration, and interaction patterns.
- Device Information: Browser type, operating system, IP address, and device identifiers.
- Cookies: Essential cookies for authentication and session management. See Section 7.
3. How We Use Your Information
- Provide, maintain, and improve the Service
- Process your transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments, questions, and demo requests
- Monitor and analyze usage trends to improve user experience
- Detect, prevent, and address technical issues and security threats
4. Data Sharing
We do not sell your personal information. We may share data only with:
- Service Providers: Cloud hosting (AWS), email delivery, and payment processing partners who are contractually bound to protect your data.
- Legal Requirements: When required by law, regulation, or legal process.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with prior notice.
5. Data Security
We implement industry-standard security measures including 256-bit SSL encryption, automated hourly backups, role-based access controls, and infrastructure hosted on AWS with SOC 2 compliance in progress.
6. Data Retention
We retain your account data for as long as your account is active. Upon cancellation, you may export your data in standard formats (CSV, Excel, PDF). We delete account data within 90 days of account closure, except where retention is required by law.
7. Cookies
We use essential cookies for authentication and session management. We do not use third-party advertising cookies. You may disable cookies in your browser settings, though this may affect functionality.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal data
- Export your data in a portable format
- Object to or restrict processing of your data
- Withdraw consent at any time
9. Contact Us
For any privacy-related questions, please contact us at privacy@centrinexus.com.